Refund policy

NEVADO ROSES ONLINE STORE

Refund Policy



In case you have a problem with the product please proceed as follows:

  1. Send us an email to sales@rockyourblooms.com . Please note that this must be done immediately, complaints older than 24 hours after the product arrived cannot be accepted.
  2. If your complaint happens because your product is damagedyou must include this information in order to the complaint to be processed:
    • a) Quantity of damaged stems.
    • b) Photos of all the stems that did not arrive properly. They must show the complete quantity of claimed damaged stems, only the stems shown in the photo can be processed for a complaint.
    • c) Photo of the UPS code pasted on the box.
    • d) Code on packaging located on the inside of the corrugated cardboard sheet.
    • e) We cannot process complaints with damage in less than 25% of the flowers in the box.
  1. If you have received the wrong productyou must include this information in order for the complaint to be processed:
    • a) Photos of the products you received that are incorrect.
    • b) Photo of the backside of the box where it says the content of the box.
    • c) Photo of the UPS label where you can clearly see a tracking number.
  1. If everything is sent correctly and your complaint is processed satisfactorily, your money will be refunded within 48 hours.
  2. True garden roses have a shelf life of 5 days, no longer in a vase is guaranteed and no complaints will be accepted for the same reason after 24 hours of arrival.
  3. Guard petals are normal, no complaints will be accepted, they should be removed as usual.
  4. We do not accept delivery date complaints about products that have arrived within 2 DAYSof the stated date. This may be affected by COVID, weather, or customs issues.
  5. If the customer wishes special delivery with extra costs, these will not be refunded in the event of a complaint.
  6. We do not accept claims for boxes that could not be delivered to your store/ event location because no one was there to accept the boxes and so a re-delivery attempt had to take place.
  7. We cannot refund 100% of the complaint about products that: have been damaged due to bad transportation of the box, have been damaged due to high or low temperatures, the carrier has lost the box.
  8. On important dates in the floral industry such as Valentine's Day or Mother's Day, boxes may arrive up to 2 days later than indicated or 1 day earlier. Although 95% of our product is delivered on the indicated date, we do not accept complaints if the boxes arrive before the special date.
  9. If you have an administrative complaint, e.g. a mistake in your invoice, you can write to sales@rockyourblooms.com within one month to fix the problem.

 

CLAIM POLICY NEVADO ROSES LAST UPDATED MAY 16, 2022